Question

1
Replies
752
Views
Close popover
Rahul Paravasthu (RahulP29)
Synechron INC.
Rahul Paravasthu
Synechron INC.
US
RahulP29 Member since 2014 10 posts
Synechron INC.
Posted: August 1, 2019
Last activity: August 2, 2019
Closed

Transfer assignment from Work queue to work list

When a user picks an assignment from a work queue, other users are still able to see the assignment in the same work queue. Customer is expecting to see the assignment in the user's work list instead. How to achieve this?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.