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Kelly Services Malaysia Sdn. Bhd.
Posted: August 27, 2018
Last activity: April 15, 2019
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Transfer Assignment from workbasket to current operator
Hi ,
I am newbie to Pega development. I have case assignment in workbasket, On opening that case it has to assign automatically to the Worklist (current operator). Please suggest best approach for this scenario
Thanks
***Edited by Moderator Marissa to update platform capability tags****
Hello,
Just on opening the assignment? Not on processing it? So if he is choosing the wrong assignment and close it that would be too late and it will be transferred already anyway?
If this is really what you want, you can try to perform a sort of reassign on pre-activity of that assignment task.