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K V P VISHNU VARDHAN (KVPVishnu)
Tata Consultancy Services

Tata Consultancy Services
IN
KVPVishnu Member since 2018 12 posts
Tata Consultancy Services
Posted: December 28, 2020
Last activity: December 28, 2020
Posted: 28 Dec 2020 5:40 EST
Last activity: 28 Dec 2020 11:03 EST

Transfer in Escalation Action not working after deadline

Hi,

I have an requirement wherein a assignment will be pended for some time using local action.

Then, assignment moves from Work Basket A to Work basket B.

When the goal & deadline time are elapsed, I called an escalation action " Transfer ".

Now, as per transfer action, assignment should be moved from Work Basket B to Work Basket A. 

But here the Transfer action is not happening. I tried reassigning using activity too, but its not working. Any suggestions please.

Pega Platform 8.5.1 Case Management Decision Management Reporting Data Integration Java and Activities Other Industry Senior System Architect