Question

5
Replies
96
Views
Marghoob Khan (MarghoobK)
BT

BT
IN
MarghoobK Member since 2018 4 posts
BT
Posted: February 11, 2020
Last activity: November 10, 2020
Posted: 11 Feb 2020 2:09 EST
Last activity: 10 Nov 2020 17:33 EST

Transfer function does not consider Operator availability

When an assignment is being transferred to an operator and that operator is not available to receive work then that assignment is not being routed to the substitute operator.

Pega Customer Service Low-Code App Development Other Industry