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yelas1 Member since 2014 76 posts
PEGA
Posted: June 2, 2017
Last activity: June 13, 2017
Closed

Transfer Interaction Case

While inside an interaction, I want to transfer this interaction (blind transfer) to another CSR. There's no CTI/IVR involved so will not be using those calls.

In an activity how do I specify to transfer an interaction case (current or another) to a workbasket or an operator's worklist?

Remember, this is about an interaction case and not about service cases within it.

Thanks,

-Sri

Pega Customer Service
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