Question2Replies556Views yelas1 Member since 2014 76 posts PEGA Posted: June 2, 2017Last activity: June 13, 2017 Closed Transfer Interaction CaseWhile inside an interaction, I want to transfer this interaction (blind transfer) to another CSR. There's no CTI/IVR involved so will not be using those calls.In an activity how do I specify to transfer an interaction case (current or another) to a workbasket or an operator's worklist?Remember, this is about an interaction case and not about service cases within it.Thanks,-Sri Pega Customer Service ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPooja PEGA replied to yelas1Hi Sri, Just to want to make sure are you looking for the below screen to transfer the call If yes you can use the OOTB Local Action ‘CPMTransferCallModal’ If not please let me know your use case in detail and the CPM version you are using. Thank you. Posted: 3 years agoyelas1 PEGA replied to PoojaThanks Pooja. I wrote custom screen so that instead of Destination Phone# we pick a Workbasket/worklist. I will do these custom changes once CTI/IVR is enabled in future releases. A related question. During Call Transfer (Warm or Blind) does only the Interaction case gets transferred or any associated service cases too?