Posted: 9 Aug 2017 13:30 EDT Last activity: 10 Aug 2017 12:32 EDT
Transfer SLA to other Assignment
Hello everyone, I have an assignment with an SLA that, when the goal is reached, runs an Activity that triggers a Ticket, moving the flow to a different assignment, however, in this assigment, I would like to resume the SLA to wait if it reaches the deadline.
In the above link, "Recomputations" section will provide some information you need:
"Goal and deadline times once established are not normally recomputed, even if the service level is later updated or other properties involved in determining these times change later. Your application can call the standard activity Work-.DefineSLATimes to recompute the goal and deadline times of an existing assignment or work item, or set the properties directly."