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Pat Whitted (PatW9200)
Delivery Manager
PatW9200 Member since 2017 4 posts
Posted: February 12, 2018
Last activity: February 12, 2018

Transitioning Between Exercises in Implementing Pega Customer Services for Healthcare

NOTE: This question is about the Implementing Pega Customer Service for Healthcare course, which is not available in the Courses field of this form

In the EXPLORE THE PEGA CUSTOMER SERVICE FOR HEALTHCARE APPLICATION section of the course, there is an exercise where you login using Operator ID CSHCMSWSS, which opens the Member portal. After completing the activities in the exercise, you click the Sign Out button to log out as the selected member. However, that just signs that member out of the portal, it doesn't sign CSHCMSWSS out of Pega, which leaves you in the member portal. You don't get back to the Pega login, so you can complete the steps for the next exercise, which requires you to log in to Pega using Operator ID CSHCPSWSS, which puts you into the Provider portal. So, how have people overcome this? Through trial and error, I've deleted cookies for the site, closed my browser, go into the Manager App to expire all sessions and stop and restart the prweb application. After all that, I get back to the Pega login for prweb. That seems a bit convoluted. What have you done? Is there a "Sign out of Pega" link on these portal pages that I'm overlooking? If not, Pega, why don't you add this to these pages to make the transition between exercises easier?

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