Question

2
Replies
28
Views
Swapnil Bhurat (Swapnil.Bhurat)
Atos

Atos
GB
Swapnil.Bhurat Member since 2014 11 posts
Atos
Posted: October 29, 2020
Last activity: October 29, 2020
Posted: 29 Oct 2020 7:46 EDT
Last activity: 29 Oct 2020 16:25 EDT
Solved

Triage case section unresponsive for certain emails

Hello,

We are facing an strange issue in production where after opening the triage case, from the end user portal, for a case generated by the email bot, the screen is completely unresponsive. The user is not able to transfer the case, refresh the case, close the case or assign to himself. The browser control is working i.e refresh the browser etc. However, the case harness / section is unresponsive.

Portal - Any case worker / manager portal from where a triage case can be opened

Pega product version : 8.4 on cloud using Pega Email bot

Impact - Only affecting handful of cases created by the email bot, so the issue is not consistent for all cases

Environment - Production only

Regards,

Swapnil

***Edited by Moderator: Pooja to update product version***
Pega Platform 8.4 User Experience Financial Services Lead System Architect