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Infosys
Posted: December 2, 2018
Last activity: December 2, 2018
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Trigger mail when agent exception occurs
Hi,
I have a requirement where whenever agent exception occurs, a notification mail should be triggered. Can anyone suggest me how to achieve it?
Is there any pega OOTB available to achieve this requiurement? Iam using pega 7.1.8 version.
Thanks,
Venkatapathi Raju.
HI
The below article will help you in setting the configuration for your requirement. Please go through it:
https://community1.pega.com/community/product-support/question/trigger-mail-agent-status