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Tim Bennett (TimBUK2016)
QBE
Infrastructure Project Manager
QBE
GB
TimBUK2016 Member since 2016 1 post
QBE
Posted: December 15, 2016
Last activity: January 31, 2017
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Troubleshooting Network Connectviity Issues - Pega Cloud

I am wondering if anyone in the community has any experience/guidance in relation to troubleshooting connectivity between a Pega Cloud environment to/from their business systems (via VPN).

We have an active VPN with outbound initiatied HTTPS running and are now in the process of getting further services (some inbound initiated) such as IMAP/SMTP/SFTP up and running. Our developers have access within the Designer Studio to run the Email Wizard (which ultimately will provide authorised access), but are there some basic system management tools available which we can use to verify where traffic is routing and connectivity (e.g. Telnet, Ping, Traceroot)?

I do appreciate that the platform is hosted on AWS and that may restrict what is available.

Thanks

***Updated by moderator: Lochan to add SR Exists group tag; updated topic Categories***

Enterprise Application Development Dev/Designer Studio System Administration Cloud Services Support Case Exists
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