healj Member since 2011 13 posts
Posted: March 11, 2019
Last activity: March 14, 2019

Typical bandwidth requirements per Customer Service user

My Customer is asking for some ballpark figures to perform a network impact assessment for operating Pega CS. Specifically,

  1. Average bandwidth requirement per user
  2. Peak bandwidth requirement per user

I realise this might be a 'piece of string' question, but can anyone suggest any answers that might give a reasonable picture. I might like to answer with,

  1. What is the minimum bandwidth below which the ootb Pega CS application would be unusable?
    1. 200 KBps?
  2. What bandwidth might support some of the more intensive operations and a meaningful SLA?
    1. 5 MBps?

Any suggestions gratefully received.

***Edited by Moderator Marissa to update SR Details***

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