Question
Areteans Technology Solutions Pvt. Ltd.
IN
Last activity: 25 Jul 2017 5:00 EDT
UI Compatibility Issue
I have created an application in 7.1.9 and created a case type. Later when I tried to add UI-Kit (as it wasn't added while application creation), on running the case, my action area was found to be disabled. It only works on IE. If I remove my UI-Kit, the case works fine.
Also, when I created another case type after adding UI-Kit, it was working fine as well! The problem seems to be with the case that was created before adding the UI-Kit.
Can someone explain what is causing this error?
***Edited by moderator, Maryrita: moved to Product Support from Applications***
Pegasystems Inc.
IN
Hi ,
Please check for the HTML5 readiness of your Application.
Clear the Temp Folder of the Application Server.
Check the Section used ,when case is opened and check if that section is picking the latest UI-kit or not(i.e the look and feel will be changed if it picks the UI-kit ).
None
SA
After adding the UI kit try logoff and login.