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Posted: July 24, 2017
Last activity: July 25, 2017
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UI Compatibility Issue
I have created an application in 7.1.9 and created a case type. Later when I tried to add UI-Kit (as it wasn't added while application creation), on running the case, my action area was found to be disabled. It only works on IE. If I remove my UI-Kit, the case works fine.
Also, when I created another case type after adding UI-Kit, it was working fine as well! The problem seems to be with the case that was created before adding the UI-Kit.
Can someone explain what is causing this error?
***Edited by moderator, Maryrita: moved to Product Support from Applications***
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Hi ,
Please check for the HTML5 readiness of your Application.
Clear the Temp Folder of the Application Server.
Check the Section used ,when case is opened and check if that section is picking the latest UI-kit or not(i.e the look and feel will be changed if it picks the UI-kit ).