Question

71
Views
Reden Bellalba (RedenB68)
Accenture

Accenture
PH
RedenB68 Member since 2018 2 posts
Accenture
Posted: April 14, 2020
Last activity: 2 weeks 5 days ago
Posted: 14 Apr 2020 2:22 EDT
Last activity: 31 May 2021 2:46 EDT
Closed

Unable to attach correspondence type attachment to outbound email

Hi Team,

We are trying to send an outbound email with file attachments (.txt, .xlxs, .docx, etc.) and correspondence attachments (auto-generated correspondence for inbound and outbound emails within a case). But, only file attachments are attached in the email and not the correspondence attachments. As per checking our PreSendEmail activity, Correspondence attachments are specifically not copied in the attachments list. Is it possible to add correspondence as an attachment to an outbound email?

Thanks!

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.2.1 Conversational Channels
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.