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Venkateshwar Mallepally (VenkatM)
Datacom Systems Ltd
Pega Consultant
Datacom Systems Ltd
VenkatM Member since 2019 8 posts
Datacom Systems Ltd
Posted: March 26, 2019
Last activity: April 9, 2019

Unable to create case from email channel : Pega 8.1.3

I created an email channel in Pega 8.1.3 but configured to create OOTB case in intelligent routing options. Interaction gets created but the cases mentioned in intelligent routing are not being created. When i trace the service email activity, i see the SetInteractionDetails data transform in PegaCA-Work is getting called and in step 3 of that data transform, the CAParentID property is empty.

In the logs, i observe this message

2019-03-26 17:03:55,912 [   EMAIL-Thread-3421] [  STANDARD] [                    ] [     CSDemo:01.01.01] (pages.DeclarativePageUtilsImpl) WARN  EMAIL.DTCM-CSDemo-Work.Listener|from(|sub(fdasfasdfa)|Email|EmailRoutingForCSDemo|Work-Channel-Triage-Email|EMAIL77953143aa064229becd9db50a236f3c|AUGBP90U8B0U4S4RIO8TEBP6KM8HUZKMUA  - Required parameter'InteractionId' for data page 'D_Interaction' cannot be blank. 
2019-03-26 17:03:55,916 [   EMAIL-Thread-3421] [  STANDARD] [                    ] [     CSDemo:01.01.01] (PegaCA_Work_Interaction.Action) INFO  EMAIL.DTCM-CSDemo-Work.Listener|from(|sub(fdasfasdfa)|Email|EmailRoutingForCSDemo|Work-Channel-Triage-Email|EMAIL77953143aa064229becd9db50a236f3c|AUGBP90U8B0U4S4RIO8TEBP6KM8HUZKMUA  - Error while opening theI-26Work Object from cannot be null.  page: D_Interaction.  Details: Invalid value for aSource passed to, byte) 

Anyone got similar issue ? Do we have any hot fix for this ?

***Edited by Moderator: Pallavi to update platform capability tags***

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