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LAKSHAY DUTTA (LakshayD)
Areteans
Lead Consultant
Areteans
AU
LakshayD Member since 2014 2 posts
Areteans
Posted: April 28, 2019
Last activity: April 30, 2019
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Unable to create cases from Email IVA

We are unable to create cases from email channel. We have added create case action in the intelligent routing section based on topic detection. Although topic detection is working fine but the underlying case is not getting created. Email IVA seems to be working as expected in 8.1, this issue seems to be particular to 8.2.

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