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Sarath Prashanth (SarathPrashanth)
CAPGEMINI
Senior Application Consultant
CAPGEMINI
SE
SarathPrashanth Member since 2016 52 posts
CAPGEMINI
Posted: January 30, 2019
Last activity: January 31, 2019
Posted: 30 Jan 2019 6:34 EST
Last activity: 31 Jan 2019 11:22 EST
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Unable to create Web chat bot

All,


I am unable to create a webchat bot, it says no unlocked ruleset version available.

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All,

I am unable to create a webchat bot, it says no unlocked ruleset version available.

No unlocked Ruleset versions are available. Please add or unlock a ruleset to create a new channel.
I have an application built on Customer Service 7.31 and added the list of web chat bot rule sets to the stack.
What would be the reason to it ?
And also can someone explain the difference b/n web chat and web chat bot ?
-Sarath

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Conversational Channels Case Management
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