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SarathPrashanth Member since 2016 49 posts
INFOSYS
Posted: 1 year ago
Last activity: 1 year 7 months ago
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Unable to create Web chat bot

All,

I am unable to create a webchat bot, it says no unlocked ruleset version available.

No unlocked Ruleset versions are available. Please add or unlock a ruleset to create a new channel.
I have an application built on Customer Service 7.31 and added the list of web chat bot rule sets to the stack.
What would be the reason to it ?
And also can someone explain the difference b/n web chat and web chat bot ?
-Sarath
Conversational Channels Case Management
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