Unable to Edit Delegated When rule in User Portal
I am unable to Edit the Delegated When rule to update the condition accessed from user portal configuration gear icon.
***Edited by Moderator: Pallavi to update platform capability tags***
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
Is that when rule present in the production ruleset?
Could you please give more details about the issue.
Accenture
IN
Yes it is a Production RuleSet.
Pegasystems Inc.
GB
You need to verify that the rule has been delegated to the right Access Group / User you are trying to edit the rule with.
Cognizant
IN
Hi Vaseem,
1) production ruleset version should be unlocked( may be you have done this alreday)
2)Now, you need to add production ruleset in all access groups for whom you want to delegate
"Advance" tab--> Run time Configuration->Production Ruleset
Please Check Following screenshot:
Hope this helps.
Accenture
IN
Hi Guys,
thanks for replies. In this scenario everything was perfectly configured, even though we we were unable to get the when rule delegated. finally we moved all logic from advanced tab to conditions tab, and then it got worked to Delegate & haven't faced any issue with delegation. I don't think so it was a correct procedure but it worked. it is not committed yet and still in review. thank you guys.
Pegasystems Inc.
GB
Hi,
This is probably an imposed limitation. It might be considered that Advanced tab is not appropriate for Business/Citizen users.