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AnuraagP9020 Member since 2015 1 post
TATA Consultancy Services Ltd
Posted: August 12, 2020
Last activity: August 14, 2020

Unable to export excel (OOTB) from report definition

Hi,

we have upgraded PRPC from 7.4 to 8.4 and while trying to download the excel from any report definition be it application specific or OOTB, it fails saying "There has been issue. please contact administrator".

 

In Logs can see the below :

 

2020-08-11 16:36:36,456 [jsse-nio-8080-exec-9] [  STANDARD] [                    ] [      test:03.01.04] (ngineinterface.service.HttpAPI) ERROR xxxx.com|<IP xxxx> xxxx- <IP>: com.pega.pegarules.pub.PRRuntimeError  com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError 

.

Caused by: com.pega.pegarules.pub.PRRuntimeException: Section 'pzRDExportWrapper' execution error on page 'pegaInternalReportTempPage' of  class 'Rule-Obj-Report-Definition'. : null 

 

Caused by: java.lang.NullPointerException      at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264) ~[?:1.8.0_252]      at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219) ~[?:1.8.0_252] 

 

The application is running on java 8 and we could also see the fontconfig file already installed on the server..

 

Any leads ?

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Platform 8.4 Case Management Reporting Communications and Media Senior System Architect Upgrade
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