Posted: 12 Aug 2020 5:50 EDT Last activity: 14 Aug 2020 8:15 EDT
Unable to export excel (OOTB) from report definition
we have upgraded PRPC from 7.4 to 8.4 and while trying to download the excel from any report definition be it application specific or OOTB, it fails saying "There has been issue. please contact administrator".
Caused by: com.pega.pegarules.pub.PRRuntimeException: Section 'pzRDExportWrapper' execution error on page 'pegaInternalReportTempPage' of class 'Rule-Obj-Report-Definition'. : null
Caused by: java.lang.NullPointerException
at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264) ~[?:1.8.0_252]
at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219) ~[?:1.8.0_252]
The application is running on java 8 and we could also see the fontconfig file already installed on the server..
Any leads ?
***Edited by Moderator: Pallavi to update platform capability tags***
I did look into these forums but everything looks on the server, I have the dejavu and fontconfig both installed in the server and the application is using open jdk. And also the download for the pdf works but fails for the excel export..
Posted: 1 year ago
Posted: 14 Aug 2020 8:15 EDT
Sushant Samuel (SushantSamuel)
Sr. Service Assurance Advisor Specialist