Question3Replies29Views×Close popoversandeep padala (sandeepsunny) TCS TCS HU View Profile sandeepsunny Member since 2014 4 posts TCS Posted: June 24, 2019Last activity: June 27, 2019Posted: 24 Jun 2019 12:08 EDTLast activity: 27 Jun 2019 9:17 EDT Closed Solved Unable to generate file for Telesales in campaign in pegaHi All,While launching the campaign in Production environment. Am getting the error "Unable to generate file for Telesales in campaign in pega" in pega logs. anyone help me to resolve the issue.***Edited by Moderator Marissa to update platform capability tags**** Pega Marketing DevOps ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 24 Jun 2019 15:54 EDT×Close popoverPaul Gentile (PaulGentile_GCS) PEGA Sr. Software Solutions Engineer Pegasystems Inc. US View ProfilePaulGentile_GCS PEGA replied to sandeepsunnyWe're going to need to see a stacktrace showing this specific message - "Unable to generate file for Telesales in campaign in pega". For example, this could be database related and would show something like "DatabaseException: A commit cannot be performed because ...". It could also show something related to the WriteToFile activity that is invoked during campaign run. Posted: 1 year agoPosted: 25 Jun 2019 10:03 EDT×Close popoverNishitha Chintala (chinn2) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View Profilechinn2 PEGA replied to sandeepsunnyHi sandeepsunny, Please trace "ProcessProgramRun" (If is a multichannel campaign ")agent and share the tracer.Send the complete stack trace as well. In the UI what is the status of the campaign,are you able to see any failed related errors? Accepted Solution Posted: 1 year agoPosted: 27 Jun 2019 8:37 EDT×Close popoversandeep padala (sandeepsunny) TCS TCS HU View Profilesandeepsunny TCS replied to sandeepsunnyRoot cause identified, Its a custom log message added in code. Issue resolved.