Posted: 18 Oct 2018 10:37 EDT Last activity: 30 Nov 2018 15:06 EST
Unable to interrogate sign in controls
Hi Jeff and Thomas We are working on automation. where customer is using go-global to connect to there application by providing host name in go global application.we are able to interrogate go global(graphon) upto providing host name and connect button.after clicking connect go-global is poping up a sign in dialog window for authenticating host server.we are facing issue from here am unable to interrogate sign in controls like username and password.openspan is unable to interroge controls inside sign in window. Please help me in resolving this issue. Openspan version-8.0.1090
***Moderator Edit-Vidyaranjan: Updated SR details***
I believe this is a question that will require hands-on assistance as you don't really have a general question that can be answered effectively here. One suggestion I can make is that during interrogation, you might need to add some controls to your hierarchy via the Windows Controls or Web Controls tab in your adapter. This is necessary for some controls that reside under others or are otherwise unable to be selected by the Interrogation Form. You might also validate that these controls exist within an application that your adapter is set to hook into. Process Explorer is a great tool for determining if an application is started by another. Perhaps this is actually a child process of your adpater's application and you simply need to set HookChildProcesses to True.
If this is insufficient, you'll likely need to contact your account team to schedule some support from our professional services team members to take a look.
There is no additional process or application is hooking when sign in dialog form opens.I ran the process explorer attached is of it.The red line shows the application.The form which opens is windows type dialog.How to interrogate dialog window? I have raised an SR: SR-C67664 but not getting enough information.