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 Sujaritha Purushothaman (SujarithaP)
Infosys

Infosys
US
SujarithaP Member since 2018 9 posts
Infosys
Posted: March 18, 2019
Last activity: March 27, 2019
Posted: 18 Mar 2019 9:30 EDT
Last activity: 27 Mar 2019 13:29 EDT
Closed

Unable to interrograte a windows based tool ( used for SOA testing) using Pega.

Unable to interrogate a windows based tool ( used for SOA testing) using Pega. While starting interrogating the tool opens but the target icon is closed after 2-3 seconds . After that the tool is launched but in pega's web adapter , "Start Interrogation" is displayed. Please help us what could be the issue and how to fix this.

Robotic Process Automation
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Posted: 2 years ago
Posted: 18 Mar 2019 13:54 EDT
Rushabh Shah (Rushabh Shah)
PEGA
Software Engineer
Pegasystems Inc.
US

Hello Sujarith, 


What is the version of Windows OS? Also, the version of Pega Robotics Studio? 


We have seen interrogation issues with few version of Windows 10 that has been fixed in our latter versions. Test with latest version of Robotics Studio (8.0.2023). 


 
Posted: 2 years ago
Posted: 27 Mar 2019 13:29 EDT
Rushabh Shah (Rushabh Shah)
PEGA
Software Engineer
Pegasystems Inc.
US

Hello Sujaritha, 


Upgrade to 8.0.2023 to see if the issue occurs with this version. If it does, you need to open a support request for an investigation. 


Thanks