Posted: 17 Oct 2017 11:30 EDT Last activity: 23 Oct 2017 13:57 EDT
Unable to load Resolved Case in the Dynamic Container using url
As part of Portal upgrade, we have replaced UserWAGadget (this control is deprecated) with combination of Tab Group and Dynamic Container and our version is 7.1.8.
If Portal is opened and whenever user opens the work object, it gets opened in the new tab (dynamic container) of the portal . This is known behaviour and working as expected.
Whenever the workobject resolved, our application will send a correspondence to the users. This contains a url (link) of that work object and with the help of this link, business wants to see the resolved Work Object in the portal under dynamic container. To Construct url : We have created activity and called OOTB activities like (ShowDesktop,doUIAction) and added parameters as required.
While clicking on the link, Work Object is not loading in the portal when i used ShowDesktop activity (Added Screen Shot Two).
If I used doUIAction activity, Work Object is loading in the browser but not in the portal (Added Screen Shot Three). Steps to Reproduce : Create a Portal and add Tab Group with Dynamic container in the Work Area.
Create a Work Object and Resolve. Now create a Activity to add information about the Work Object and construct the url with activity.
Now launch in the Browser to see the work Object. Error Message : No Error Messages. Attempted Solutions: Tried all the OOTB Activites to Resolve this issue. But no luck.
***Edited by Moderator Marissa to update categories***
If I understand correctly, you want the URL in the email to both launch the entire portal and a tab within the portal which contains the work object. The things you have tried allow you to either open the portal, with no work object, or the work object with no portal around it. Have you considered including a section in the portal that, if a parameter indicating it was called from an email is present, launches a new tab with the work object (also a parameter)? I think something like that should probably work for you.
Hi Mike, the url is a combination of sso url of the application and followed with Activity. This activity may have parameter of Work Object ID and it contains the OOTB activity like above said.
Want to share other info as well, we have some other implementation with ShowDesktop activity inside. This url will trigger by our routing engine. It works when it is not resolved because it contains assignments. The behavior is work object will get loaded in the tab of dynamic container under portal.