I receive the following error when trying to log into Pega:
Status fail Message There has been an issue; please consult your system administrator Operator ID Unauthenticated or not available Requestor ID No ID available Timestamp Fri Sep 01 13:15:41 UTC 2017 Engine Version PegaRULES 7.20 ML2 (PRPC-7.2.2-60)
I attached the error output as see in /opt/tomcat/logs/catalina.out when trying to log into Pega. Any ideas what could have caused this, and how to fix?(Loging was working previously) Please let me know if you need other log file info to diagnose.
***Updated by moderator: Lochan to add Categories***
Thanks for attaching the stack trace as it definitely helps but also raises a couple of questions.
1. was there any Pega application (R-A-P) deployments done recently?
2. Application definition changes
3. Access Group configurations
4. Is this account a local pega account or is the authentication/authorization done via SSO/external to Pega
The above questions are come from reviewing the stack trace information:
Caused by: com.pega.pegarules.pub.context.InvalidApplicationReferenceException: No such Rule-Application instance: ALMFW:01.01.01
This indicates (at least to me) that either a built-on application or application dependency could find not find application ALMFW:01.01.01 which would appear to be framework application; which also indicates a relatively new deployment where the R-A-P did not include the ALMFW or the separate deployment for ALMFW was not deployed which would appear to affect your authorization process (especially if authorization logic resides in the ALMFW layer)
This issue has been resolved. I have been out on vacation, but I believe the resolution was to use prpcServiceUtils.sh to roll back a patch that was applied to Pega.(Since we couldn't log into the UI) Thank you to everyone who provided assistance and suggestions.