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Gargi Member since 2011 1 post
EY
Posted: 1 year ago
Last activity: 1 year ago
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Unable to move to next assignment

I have a scenario where when a case is created it is in a WB and will remain there. A agent will pick up the case will have to move it to a different assignment and route it to a WL. I'm trying to do Resume-Flow with the new flowaction name and a custom router activity. This process is not working. If I in the Agent activity to a transferassignment or a reassign, and then a resume flow...the case is reassignning to a WL but not moving to the desired assignment.

***Edited by Moderator: Lochan to update platform capability tags***

Case Management
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