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BrahmeswaraRao Member since 2016 37 posts
Posted: 4 years ago
Last activity: 4 years 11 months ago
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Unable to open assignee's Data-Admin-Operator-ID record System.

Hi ,

The following exception is being occurred in logs .

(      internal.mgmt.Executable) ERROR   - Exception;com.pega.pegarules.pub.PRAppRuntimeException: The flow customerinfo had a problem on step Assignment1 of: Unable to open assignee's Data-Admin-Operator-ID record System.

I understood the trigger point of the exception is like when agent is trying to create an assignment ,and route it to "Current Operator". Hence we've overwritten the Data-Party.CurrentOperator Data transform by updating the source value for pyWorkPartyUri as  @if(@isBatchRequestor(tools), "Administrator@pega.com", pxRequestor.pyUserIdentifier).,but still issue is persist.

Please let me know if anybody have idea on this.

PRPC version:7.1.6

Thanks,

Brahmesh.

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