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 Apurva Srivastava (APURV21)
Vodafone Shared Services
Manager
Vodafone Shared Services
IN
APURV21 Member since 2011 2 posts
Vodafone Shared Services
Posted: December 5, 2018
Last activity: December 6, 2018
Posted: 5 Dec 2018 23:13 EST
Last activity: 6 Dec 2018 0:46 EST
Closed

Unable to open cloud instance for exercises

I am undergoing the Certified Pega Marketing Consultant course (v7.4). For the last week or so I am unable to open the cloud instance that is used for exercises. Whenever I click on "Open Cloud Instance" I get a Network Error (screenshot attached). I was not facing this problem with my earlier courses and this seems to have surfaced only recently.

Can you please help?

Pega Academy
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Posted: 2 years ago
Posted: 6 Dec 2018 0:46 EST
Miki Muzsi (MikiMuzsi)
PEGA
Sr. Manager, Application Enablement
Pegasystems Inc.
NL

Hello,


I have to say I did not see this error before, and there were no changes on our side. So few troubleshooting ideas:


1. Can you properly reach and browse https://community.pega.com/ ?


2. Did you try to request an exercise system with different browsers?


3. Did you try from homenetwork and/or from the company network?


4. Can you try from a different laptop to log in and request a cloud instance?


5. Do you get any popup blocked errors?


Miki