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KHIRODPANDA Member since 2010 23 posts
Cognizant
Posted: 3 years ago
Last activity: 3 years 3 months ago
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Unable to open an instance using the given inputs: pxObjClass = "Data-Admin-Operator-ID", pyUserIdentifier = "System" issue for SLA execution

HI ,

I have a requirement to keep an assignment in the Worklist for certian time ( based on a DateTime Filed) and once the time pass the Assignment should move to the next Step .

Here is what I am doing .

Assignent "WaitingForInterview" is where Asignment should wait till "FinalInterviewDatetime" is reached(So, I am not finishing the assignment on this UI , and on click on save and exit on the screen ( Custom button) I am closing the screen using Cancel in Action )

Once "FinalInterviewDatetime" is reached, SLA "MoveToObserversation" should be triggered ( So, My SLA is crweated with GOAL as Property and Property name as "FinalInterviewDatetime" and I am using "Advance Flow" on the Action section of the SLA to move the Assignment from "WaitingForINterview" Assignment.

My Next Assignment is a screen flow "InterviewObservation" , where I have routed it a user worklist ( Ex:- Admin@CTS) .

The expected out is :- post "FinalInterviewDatetime" the User refered in the Screenflow Router configuration(Ex:- Admin@CTS)

Actual output :- SLA runs but throws error as seen in the SMA as

Unable to open an instance using the given inputs: pxObjClass = "Data-Admin-Operator-ID", pyUserIdentifier = "System"

Could anyone help on this .

I have attached a screenshot of my details as discussed above for reference .

Thanks

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