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Posted: February 17, 2020
Last activity: February 18, 2020
Unable to open an instance using the given inputs: pxObjClass="Data-EmailAccount",pyAccountName="Work-",pyAccountType="Notify"
Hi Team,
While sending email i am getting this error |" Unable to open an instance using the given inputs: pxObjClass = "Data-EmailAccount", pyAccountName = "Work-", pyAccountType = "Notify" "|.
Can anyone tell me why this error is coming.
Thanks,
Ravi
Posted: 11 months ago
It looks like it is potentially looking for a default email account to send an email notification from. Also check these links it might be helpful:https://community.pega.com/sites/default/files/help_v722/zstandarddata/data-emailaccount.htmhttps://community.pega.com/knowledgebase/articles/correspondence/troubleshooting-common-email-issues
Are you sending email from the context of a case? Have you configured an email account named after your class group? For example, if your classgroup name is ABC-App-Work, you need to create an email account with the name ABC-App-Work.