Scenario

TGB wants to extend its human resources (HR) application to process onboarding cases for new employees. These cases guide new employees and HR business partners through the onboarding process. The process for onboarding new employees includes:

• Identifying the corporate location (home office) from which the new employee will be based
• Selecting the new employee's orientation plan
• Preparing and emailing a welcome packet to the new employee
• Requesting that the Facilities department prepare a cubicle or office
• Allowing the employee to sign up for benefits, including company-sponsored health care

The following table provides the credentials you need to complete the exercise.

Your assignment

Model the case life cycle for the onboarding process.