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BrahmeswaraRao Member since 2016 37 posts
Posted: 4 years ago
Last activity: 4 years 7 months ago
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Unable to Perform Skill Based Routing

Hi ,

Skill based routing :

Assignment is not being routed to the person who has desired skills, as It's being routed to admin user .

Configuration:

    >> Added English skill to an operator id,which is belongs to "Loaner "work group.

    >>  Assignment is configured with router activity as ToSkilledWorkGroup and passing work group parameter as "Loaner" with below skill details.

                    >> skill : English ,,Level :3 and Required :true.

Did we miss any configuration to make skill based routing ? Please suggest.

PRPC version :7.1.9

Configuration of Operator Profile .

Fist.jpg

Assignment properties :

Skill1.jpg

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