Question

2
Replies
46
Views
Gourab Ketan Pandey (GOURABKETAN)
Accenture

Accenture
IN
GOURABKETAN Member since 2011 5 posts
Accenture
Posted: October 23, 2020
Last activity: April 26, 2021
Posted: 23 Oct 2020 6:42 EDT
Last activity: 26 Apr 2021 14:54 EDT

Unable to refer strategies in campaign in 8.4 marketing

recently we have migrated our application from 7.4 to 8.4. All the strategies were created in custom Customer class i.e XX-YY-Data-Customer. 

In 8.4 we are unable to configure any outbound campaign with the strategies, even we are not able to see those strategies during campaign setup. only the strategies of class "Data-Decision-Request-Customer" is visible in that list. 

The Old strategies have moved in new 8.4 environment and getting executed properly while standalone run. 

Please let us know if anything can be done on the issue.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Marketing for Communications 8.4 Decision Management Communications and Media System Architect