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jyothsna guntakani (G.jyothsna)
TATA Consultancy Services Ltd

TATA Consultancy Services Ltd
IN
G.jyothsna Member since 2018 7 posts
TATA Consultancy Services Ltd
Posted: February 16, 2020
Last activity: February 25, 2020
Posted: 16 Feb 2020 3:23 EST
Last activity: 25 Feb 2020 21:12 EST
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Unable to Reject work case

Hi All,

I am working in production team. We got an incident/ticket that describes work case need to be rejected. I am unable to reject work case by using reject tool. I am getting an error message as "Please consult system Administrator" while rejecting.  When i looked at tracer i can see that Obj-Save got failed and in fail message i can see that "Pr-exception". Can you please help me how to reject these type of work cases. I can see there are no flows able for this case. Thanks. 

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