G.jyothsna Member since 2018 7 posts
TATA Consultancy Services Ltd
Posted: 8 months ago
Last activity: 7 months 3 weeks ago

Unable to Reject work case

Hi All,

I am working in production team. We got an incident/ticket that describes work case need to be rejected. I am unable to reject work case by using reject tool. I am getting an error message as "Please consult system Administrator" while rejecting.  When i looked at tracer i can see that Obj-Save got failed and in fail message i can see that "Pr-exception". Can you please help me how to reject these type of work cases. I can see there are no flows able for this case. Thanks. 

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