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Nivetha D (NivethaD)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN
NivethaD Member since 2018 5 posts
Cognizant Technology Solutions India PVT Ltd
Posted: 3 weeks 6 days ago
Last activity: 3 weeks 4 days ago
Posted: 26 May 2021 1:05 EDT
Last activity: 28 May 2021 0:48 EDT
Solved

Unable to retrieve log file given the log type 'PEGA'

After the scheduled restart, logs are pointing to a NULL location as shown below.

A snapshot of the logs pointing to a NULL Location

On click of the null, we are getting the error "Unable to retrieve log file given the log type 'ALERTSECURITY/dailyRollFile/SERVICES-PAL/ALERT/PEGA' -- please verify that the file appender in the prconfig.xml document use the standard appender names"  inspite of all the appenders being present in prlogging.xml.

 

Neither changes have been made to prlogging.xml nor prconfig.xml in the recent past.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
System Management Application 6.1 System Administration Healthcare and Life Sciences Senior System Architect