Unable to see sub options for a new user on Chordiant Marketing Director 6.6
We use Chordiant Marketing Director 6.6 on Windows 10. Recently I have added new user but he is not getting to see sub-options (or categories) under "Segment", "Channel" , "Campaign" on left side panel. No issues with all other existing users but just this new user is not seeing these sub-options. Any thoughts?
***Updated by moderator: Lochan to branch reply and create new post***
Kindly verify the following details to proceed further on this query:
If the new user is granted with CMD role permissions.
If the new user is configured in the Vantage.init file.
If this user created under CMD Security module. If not, please login to CMD Client application with user having admin privileges and create this new user under the required user group of the 'Security' module. After configuring this new user under Security Module, retry login with new user credential and let us know if you still face the reported issue. For more details on the same, refer Chapter 9(Security) of the attached document (Marketing_Director_Ongoing_Tasks_WIN.pdf).
Lochana and Eswar, thank your inputs. I was able to fix the above issue but ran into another issue. This new user is not able to execute segments in batch mode, these segments are queued up but not getting executed. This user could run the same segments in online mode. Also he is able to get counts, generate and validate SQL. I have added this user to table "camp_manager" and recycled services but that did not fix the issue. Advanced thanks for your help.