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IsraelU1 Member since 2018 7 posts
Sos International Ltd
Posted: 1 year ago
Last activity: 1 year 4 months ago
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Unable to send notifications (Web Gadget) to pega portal

Due to business requirements we want to send a notification to a specific operator ID when an assignement is routed to the operator in order to inform the user that a case has been assigned to him/her.

We want this notifications to appear in user´s portal straight away in real time like a pop up or modal dialog coming up in the user´s portal screen.

I have followed the steps provided in Pega help and also do some research in PDN but i am unable to achieve this functionality.

I have tried two approaches.

  • :Create a notification rule and add a send notification shape in a step pointing to the notification name rule.
  • Create a new notification channel, add an utility shape before the assignment shape which executes the "publish-notifications" method and finally add an OnLoad event subscibing the channel and callback action "rRefresh Harness or Local action".

None of them work succesfully. No errors found in log file or tracer.

I do not know whether i am missing something in order to make it work or it ia a bug in product.

Could you please provide me some help on this?

FInd attached a file explainning the 2 different approaches with screenshots

Kind Regards,

Israel

***Edited by Moderator Marissa to update SR Details***

Pega Platform Case Management SR Parallel
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