Question2Replies346Views ChandraKiran Member since 2016 4 posts Express Scripts Posted: 10 months agoLast activity: 10 months 2 weeks ago Unable to trace an agent in Admin StudioMy Operator has access role PegaRULES:SysOpsAdministrator but still I am unable to launch tracer on Pega 8.2 Admin Studio.After selecting the agent and on clicking on trace now option nothing pops up.***Edited by Moderator Marissa to update platform capability tags**** Low-Code App Development Low-Code App Development Dev/Designer Studio Data Integration Java and Activities Case Management System Administration Low-Code App Development Upgrades ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 10 months agoKevinZheng_GCS PEGA replied to ChandraKiranAre you sure you do not have pop-up blocker enabled? if you login as firstname.lastname@example.org, does that work? Posted: 10 months agoChandraKiran Express Scripts replied to KevinZheng_GCSIt is working fine with email@example.com and I made sure pop-ups are not blocked and my application access-group roles are similar to PRPC:ADMINISTRATORS access-group roles but still, I have issue tracing agent on admin studio.