Question2Replies401Views ChandraKiran Member since 2016 4 posts Express Scripts Posted: November 5, 2019Last activity: November 6, 2019 Closed Unable to trace an agent in Admin StudioMy Operator has access role PegaRULES:SysOpsAdministrator but still I am unable to launch tracer on Pega 8.2 Admin Studio.After selecting the agent and on clicking on trace now option nothing pops up.***Edited by Moderator Marissa to update platform capability tags**** Low-Code App Development Low-Code App Development Dev/Designer Studio Data Integration Java and Activities Case Management System Administration Low-Code App Development Upgrades ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoKevinZheng_GCS PEGA replied to ChandraKiranAre you sure you do not have pop-up blocker enabled? if you login as email@example.com, does that work? Posted: 1 year agoChandraKiran Express Scripts replied to KevinZheng_GCSIt is working fine with firstname.lastname@example.org and I made sure pop-ups are not blocked and my application access-group roles are similar to PRPC:ADMINISTRATORS access-group roles but still, I have issue tracing agent on admin studio.