Question 2 Replies 499 Views × Close popover Chandra Yelagam (ChandraKiran) Express Scripts Software Development Engineer Express Scripts US View Profile Send Message ChandraKiran Member since 2016 4 posts Express Scripts Posted: November 5, 2019 Last activity: November 6, 2019 Posted: 5 Nov 2019 16:18 EST Last activity: 6 Nov 2019 15:52 EST Closed Unable to trace an agent in Admin Studio My Operator has access role PegaRULES:SysOpsAdministrator but still I am unable to launch tracer on Pega 8.2 Admin Studio. After selecting the agent and on clicking on trace now option nothing pops up. ***Edited by Moderator Marissa to update platform capability tags**** Low-Code App Development Enterprise Application Development Dev/Designer Studio Data Integration Java and Activities Case Management System Administration Upgrades × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 5 Nov 2019 17:37 EST × Close popover Kevin Zheng (KevinZheng_GCS) PEGA Director, Software Solutions Engineering Pegasystems Inc. US View Profile Send Message KevinZheng_GCS PEGA replied to ChandraKiran Are you sure you do not have pop-up blocker enabled? if you login as firstname.lastname@example.org, does that work? Posted: 1 year ago Posted: 6 Nov 2019 13:14 EST × Close popover Chandra Yelagam (ChandraKiran) Express Scripts Software Development Engineer Express Scripts US View Profile Send Message ChandraKiran Express Scripts replied to KevinZheng_GCS It is working fine with email@example.com and I made sure pop-ups are not blocked and my application access-group roles are similar to PRPC:ADMINISTRATORS access-group roles but still, I have issue tracing agent on admin studio.