Question2Replies447Views×Close popoverChandra Yelagam (ChandraKiran) Express Scripts Software Development Engineer Express Scripts US View ProfileSend Message ChandraKiran Member since 2016 4 posts Express Scripts Posted: November 5, 2019Last activity: November 6, 2019Posted: 5 Nov 2019 16:18 ESTLast activity: 6 Nov 2019 15:52 EST Closed Unable to trace an agent in Admin StudioMy Operator has access role PegaRULES:SysOpsAdministrator but still I am unable to launch tracer on Pega 8.2 Admin Studio.After selecting the agent and on clicking on trace now option nothing pops up.***Edited by Moderator Marissa to update platform capability tags**** Low-Code App Development Enterprise Application Development Dev/Designer Studio Data Integration Java and Activities Case Management System Administration Upgrades ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 5 Nov 2019 17:37 EST×Close popoverKevin Zheng (KevinZheng_GCS) PEGA Director, Software Solutions Engineering Pegasystems Inc. US View ProfileSend MessageKevinZheng_GCS PEGA replied to ChandraKiranAre you sure you do not have pop-up blocker enabled? if you login as email@example.com, does that work? Posted: 1 year agoPosted: 6 Nov 2019 13:14 EST×Close popoverChandra Yelagam (ChandraKiran) Express Scripts Software Development Engineer Express Scripts US View ProfileSend MessageChandraKiran Express Scripts replied to KevinZheng_GCSIt is working fine with firstname.lastname@example.org and I made sure pop-ups are not blocked and my application access-group roles are similar to PRPC:ADMINISTRATORS access-group roles but still, I have issue tracing agent on admin studio.