Question9Replies86Views SagarS89 Member since 2017 6 posts Wells Fargo Bank Posted: 1 month agoLast activity: 3 weeks 1 day ago Unable to trace agent run in Pega 8.4.1Receiving an error when trying to trace an agent after upgraded to Pega 8.4.1Unable to trace agent runWorked fine in Pega 8.3.1I have the necessary role: PegaRULES:SysOpsAdministratorAlso no popup blockers. ***Edited by Moderator Marissa to update Support Case Details*** Pega Platform 8.4.1 Case Management Financial Services Lead System Architect SR Created ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 1 month agoMarcLasserre_GCS PEGA replied to SagarS89How about if you use an OOTB OperatorID? Posted: 4 weeks agoSagarS89 Wells Fargo Bank replied to MarcLasserre_GCSAlthough I cannot update email@example.com because of organization restriction, i cloned that id and used that.However, that did not help either. Posted: 4 weeks agoPrakhar_GCS PEGA replied to SagarS89Hi Sagar,Did you try with Trace next Run? I think that way you will be able to trace the next run of Agent. Posted: 4 weeks agoSagarS89 Wells Fargo Bank replied to Prakhar_GCSYes, tried that option and others(Trace Now, Trace Next earliest run) too but no luck. Posted: 3 weeks agoMayankJ2 Self replied to SagarS89I am facing same issue in pega 8.4.0. Do we need to raise SR for this? Posted: 3 weeks agoSagarS89 Wells Fargo Bank replied to MayankJ2I did raise an SR for this and I was told that this is a product issue and has been addressed in Pega 8.5 or will be addressed in later versions of Pega 8.4. Posted: 3 weeks agoMarissaRogers MOD replied to SagarS89Hi SagarS89 Could you share the Support Case ID you opened for this so that I can connect this with it?Thanks!Marissa | Senior Moderator | Pega Collaboration Center Posted: 3 weeks agoSagarS89 Wells Fargo Bank replied to MarissaRogersSure, that would be INC-141259 Posted: 3 weeks agoMarissaRogers MOD replied to SagarS89Thanks!