Posted: 11 May 2020 3:16 EDT Last activity: 11 May 2020 6:26 EDT
Unable to update all child cases.
We are facing issue while configuring the case dependency between Parent and child.
Users can create as many child cases they want and we have seen upto 300 of them for one case.
The case dependency is on parent to wait for its child cases to be Resolved.
pzLoadCaseHierarchyWrapper loads pyTopCaseMap page with records of only 50 Child cases. pzLoadCaseHierarchyWrappersourced from pzGetChildCases report definition which is configured with 50 records under enable pagination size option.
Because of the above bug, parent gets closed when 50 child cases are Resolved.
There is an hotfix for 7.2.2 (HFix-39946).
We use version 7.3. Is the same hotfix good for 7.3 as well ?