Posted: 21 Jun 2017 12:49 EDT Last activity: 18 Sep 2017 8:54 EDT
Unable to use Actions on a Child Item
We are creating a sub case and routing it onward. When the recipient wishes to act upon the item, via a Flow action or Local action, we get the following error "Local actions are available only when you are performing the assignment". They're in the perform harness, so in theory that shouldn't matter. Anyone have a tip to overcome this?
I've tried the Action menu and adding a button that will call a Local Action. On the Action menu I've tried adding them directly to the Navigation menu as well as a Case Wide Local action on the Case. All of these options give the same result.
The Modal Dialog was the first thing I tried actually as the Add Attachment works that way, and yes we can use these ones that are throwing the error in a Modal dialog. Unfortunately that doesn't meet our requirements for the business, we really need the full screen replace. Any idea why one would work and not the other?
Posted: 4 years ago
Posted: 11 Jul 2017 0:14 EDT
Susan Liu (SusanLiu_GCS)
Principal Software Solutions Engineer
That looked promising. Unfortunately, I checked out pyWorkPage though and the pyFlowName property is there and has the correct value, so there must be something else. On a side note, we found out this error applies to all Flow Actions, not just the Locals.