Posted: 4 Dec 2020 1:09 EST Last activity: 11 Jan 2021 11:40 EST
Understand the limitations of configuring multiple FBM (FB accounts) and Multiple SMS numbers (using same Twilio Accounts)
There is a client request to configure multiple FBM (FB accounts) and Multiple SMS numbers (using same Twilio Accounts) along with WhatsApp to a single Unified Messaging Channel, using the Integrations manager. Currently we have tested with two FB accounts and one SMS. We want to understand the limitations like maximum count of each that can be configured, like 100, 200...
There is no physical limit to the number of accounts that a client can implement for their Unified Messaging Channels. The main limitations would be in creating and managing the individual Facebook pages and Twilio accounts. It would be interesting to learn more about the use case that would want to engage on that many channels! In general, it would be best to check in with the product team if the use case was planning to engage on more than ten channels at a time. Aside from Facebook and Twilio, because of the Twitter API Limitations, clients should not configure more than 5 Twitter channels on their instance without use-case discussion.