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Posted: December 20, 2019
Last activity: November 11, 2020
Update case level SLA dynamically
we need to update case level goal and dead line after first assignment in flow. Looks like there are OOTB APIs available but all of them are updating SLA setting for corresponding assignment.
Any approach to modify case level SLA?
Hello,
Can you try with Out-Of-The-Box activity called Work-.ActionChangeWorkSLA