Question 3 Replies 277 Views × Close popover Mandar Kulkarni (MandarK6) Infosys Infosys US View Profile Send Message MandarK6 Member since 2013 10 posts Infosys Posted: December 20, 2019 Last activity: November 11, 2020 Posted: 20 Dec 2019 6:54 EST Last activity: 11 Nov 2020 6:50 EST Update case level SLA dynamically we need to update case level goal and dead line after first assignment in flow. Looks like there are OOTB APIs available but all of them are updating SLA setting for corresponding assignment. Any approach to modify case level SLA? Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 1 year ago Posted: 20 Dec 2019 7:41 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to MandarK6 Hello, Can you try with Out-Of-The-Box activity called Work-.ActionChangeWorkSLA Posted: 1 year ago Posted: 21 Dec 2019 5:41 EST × Close popover Gireesh Vetsa (vetsg) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message vetsg PEGA replied to MandarK6 Have a look on the below article: https://community1.pega.com/community/pega-product-support/question/update-goal-and-deadline-values-dynamically-sla Posted: 5 months ago Updated: 5 months ago Posted: 11 Nov 2020 5:32 EST Updated: 11 Nov 2020 6:50 EST × Close popover Dinesh Reddy (DineshReddyMeka) LTI System Achitect LTI IN View Profile Send Message DineshReddyMeka LTI replied to MandarK6 Use this ootb Activity :ActionChangeWorkSLAProps use the SLA rules with property and when we call the ActionChangeWorkSLAProps make sure that u will have the deadline and goal properties for the SLA. It will recalculate the Case level case and sets all the pxurgencywork properties to 0.