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MandarK6 Member since 2013 10 posts
Infosys
Posted: December 20, 2019
Last activity: 2 weeks 3 days ago

Update case level SLA dynamically

we need to update case level goal and dead line after first assignment in flow. Looks like there are OOTB APIs available but all of them are updating SLA setting for corresponding assignment.

Any approach to modify case level SLA?

Case Management
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