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 Mandar Kulkarni (MandarK6) Infosys
Infosys
US
MandarK6 Member since 2013 10 posts
Infosys
Posted: December 20, 2019
Last activity: November 11, 2020
Posted: 20 Dec 2019 6:54 EST
Last activity: 11 Nov 2020 6:50 EST
Closed

Update case level SLA dynamically

we need to update case level goal and dead line after first assignment in flow. Looks like there are OOTB APIs available but all of them are updating SLA setting for corresponding assignment.

Any approach to modify case level SLA?

Case Management
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Posted: 2 years ago
Posted: 20 Dec 2019 7:41 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
FR

Hello, 

Can you try with Out-Of-The-Box activity called Work-.ActionChangeWorkSLA
Posted: 1 year ago
Updated: 1 year ago
Posted: 11 Nov 2020 5:32 EST
Updated: 11 Nov 2020 6:50 EST
Dinesh Reddy (DineshReddyMeka) LTI System Achitect
LTI
IN

Use this ootb Activity :ActionChangeWorkSLAProps

use the SLA rules with property and when we call the ActionChangeWorkSLAProps make sure that u will have the deadline and goal properties for the SLA. It will recalculate the Case level case and sets all the pxurgencywork properties to 0.

 

 

 

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