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Posted: December 20, 2019
Last activity: November 11, 2020
Update case level SLA dynamically
we need to update case level goal and dead line after first assignment in flow. Looks like there are OOTB APIs available but all of them are updating SLA setting for corresponding assignment.
Any approach to modify case level SLA?
Posted: 1 year ago
Have a look on the below article:
Posted: 3 months ago
Updated: 3 months ago
Use this ootb Activity :ActionChangeWorkSLAProps
use the SLA rules with property and when we call the ActionChangeWorkSLAProps make sure that u will have the deadline and goal properties for the SLA. It will recalculate the Case level case and sets all the pxurgencywork properties to 0.
Hello,
Can you try with Out-Of-The-Box activity called Work-.ActionChangeWorkSLA