Posted: 10 Mar 2020 11:49 EDT Last activity: 14 Jun 2021 7:38 EDT
Update case status for existing records to perform archival
When using case with robotics studio the 'Work Status' property was set as 'Resolved-Complete'. Due to this the cases are not getting archived and the data base performance is degraded. Now we have to modify the 'Work Status' of the existing records in the data base as 'Resolved-Completed' in order for the archival process to work successfully using activities. Any guidance on how this can be corrected will help in resolving the issue.
Durga Charan K
***Edited by Moderator Marissa to update Content Type from Discussion to Question***