Update Status Activity does not update the status in the Case Tasks
I am making a call to UpdateStatus activity from a flow action post processing to update the case status. The case status is updated correctly in the DB and in the pyWorkPage as well, but the old status is reflected in the Case Tasks on screen.
Please refer the snapshots below.
The param.StatusWork is set to Open-Execution In Progress in the call to Update Status. This upadtes the status is the pyWorkPage but the status in the case tasks remains unchanged.
I am making a call to UpdateStatus activity from a flow action post processing to update the case status. The case status is updated correctly in the DB and in the pyWorkPage as well, but the old status is reflected in the Case Tasks on screen.
Please refer the snapshots below.
The param.StatusWork is set to Open-Execution In Progress in the call to Update Status. This upadtes the status is the pyWorkPage but the status in the case tasks remains unchanged.
Any suggestions are welcomed. Thanks.
Pegasystems Inc.
FR
Hello,
Maybe your screen hasn't been refreshed. Have you try with a quick F5 to check?
Infosys
AU
Tried refresh..Does not work
Pegasystems Inc.
FR
Hello,
Can you search on your clipboard where exactly the system is getting this value from. Search on the clipboard with the wrong status you should find it.
Pegasystems Inc.
US
The screen shot is showing the assignments so I expect it is probably the assignment status (pyAssignmentStatus) being displayed and not the work object status.
Infosys
AU
i used the live ui to see the property name...the property pystatuswork is referred in the grid which is being displayed on the screen. It is not pyAssignmentStatus
incessant
IN
This might be a refresh issue.
Turkiye Is Bankasi
TR
Hello, were you able to solve this problem?
Pegasystems Inc.
US
Turkiye Is Bankasi
TR
Hello Marissa, I was able to solve the problem myself. Thank you for the interest!
Pegasystems Inc.
US
That's great! I'm so glad to hear that! If you'd like, you can write a post sharing how to resolve this and we can make it part of our Developer Knowledge Share series! Let me know if you're interested! You can click on my name and send me a private message!
Thanks!
Turkiye Is Bankasi
TR
Hello; I am posting my solution as dear Marissa advised me to;
"The newAssignPage.pyAssignmentStatus should be updated (and saved) too, whether the newAssignPage is of a Worklist or a Workbasket type."
May be marked as the correct answer by the origial poster.