Question

1
Replies
89
Views
Close popover
Harsha Devan (Harsha45)
Tata Consultancy Services
Senior System Architect
Tata Consultancy Services
NL
Harsha45 Member since 2018 8 posts
Tata Consultancy Services
Posted: March 14, 2019
Last activity: March 15, 2019
Closed

Update using agent

Hello,

In a particular stage when the transaction details are not fetched by CSR, Then Agent will identify the cases of those types and update the transaction details related to those cases.This is my requirement help me to achieve this.Suggest me some idea.

***Edited by Moderator: Pallavi to update platform capability tags***

Enterprise Application Development Dev/Designer Studio Case Management System Administration
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.