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divyad71 Member since 2015 6 posts
Cognizant
Posted: 2 years ago
Last activity: 2 years 3 months ago
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Update work status to resolved cancel using case wide local action

HI ,

I have a case a local action in care header , which shows a cancel message and cancel button which allows to cancel a task at any point of time. post cancel the status should be resolved cancelled.
I am using - Update status activity and cancel action in action set.

also tried

Update status activity and finish assignment action in action set.

all giving final result as resolved completed . the status gets updated using the activity but gets overridden during the cancel or finishassignment processing.

***Updated by moderator: Lochan to update platform capability***

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