Question

4
Replies
5334
Views
divya dwivedi (divyad71)
Cognizant
divya dwivedi
Cognizant
NL
divyad71 Member since 2015 6 posts
Cognizant
Posted: July 5, 2018
Last activity: July 7, 2018
Posted: 5 Jul 2018 6:50 EDT
Last activity: 7 Jul 2018 1:09 EDT
Closed

Update work status to resolved cancel using case wide local action

HI ,

I have a case a local action in care header , which shows a cancel message and cancel button which allows to cancel a task at any point of time. post cancel the status should be resolved cancelled.
I am using - Update status activity and cancel action in action set.

also tried

Update status activity and finish assignment action in action set.

all giving final result as resolved completed . the status gets updated using the activity but gets overridden during the cancel or finishassignment processing.

***Updated by moderator: Lochan to update platform capability***

User Experience
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.