Question

6
Replies
389
Views
MVoss Member since 2016 18 posts
Sopra Steria AG
Posted: February 3, 2020
Last activity: March 5, 2020
Solved

Updating assignment urgency when work urgency changed

Hi all,

I understand that Pega is taking the work urgency as a basis for calculating the assignment urgency. So whenever an assignment is created or updated, the work urgency (.pxUrgencyWork Work-) gets copied to the assignment (.pxUrgencyWork Assign-), which will trigger the declare expression to calculate the assignment urgency (.pxUrgencyAssign).

What I now not understand is that there is no automatic update of the assignment urgency whenever the work urgency changes.

For instance, when a case level SLA is increasing the work urgency, why is then not automatically the assignment urgency being increased? Is there any reason you can think of?

We are working with Pega 7.1.9. Is this maybe working in later Pega versions?

Thanks for any hint in the right direction :)

Best, Marcel

Pega Academy
Share this page LinkedIn