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Will Cho (Will Cho)
PEGA
Principal System Architect
Pegasystems
US
Will Cho Member since 2008 104 posts
PEGA
Posted: January 4, 2021
Last activity: January 6, 2021

Updating interaction history from service case

At our client, we have a use case to update interaction history (i.e History-Add) from a service case that is currently opened within an interaction.  I understand that they are running on two different Threads.

How can this be achieved OOTB?

Pega Customer Service 8.4 Case Management Cross-Industry Lead System Architect