Question
Upgrade from 7.2.1 to 7.2.2 issues
Hi
Our insurance application is built on CSI 7.2.1 (on pega 7.2.1) and we upgraded CSI to 7.2.2 (on Pega 7.2.2).
After the upgrade - we saw a few things seem to be broken.
One of them being, all the explorers (data, case, records, app) are blank. (attached screenshots). Also the main menu navigation also not showing up on click.
Also attaching the log for reference.
Any pointers?
***Moderator Edit: Vidyaranjan | Updated & Tagged SR details***
This looks to be a caching issue. Goto SMA>>Advanced>>Class Management>>Class Details. select the entry - then click 'Remove From Cache' button at the top. com.pegarules.generated.activity.ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb
Hello Kevin -
Thanks for your reply. We tired this already but did not work for us. Any other suggestions please?
Hi
Thanks for the response, it did not help.
And I doubted it to be a cache issue since everything is smooth when Tracer is on. (but that kills the performance right) I cleared all the caches along with the one you mentioned. (from logs)
It did not help. Anything else that we are missing?
Hi,
Another alternative solution (for this [possible] caching issue) is to do a server restart (do a server side caching cleanup).
I had the similar issue before. I usually do is to stop server, cleanup the stuff (including PRGenClasses, PRGenJava , extract marker and etc.) under temp directory and start the server.
Thanks,
Susan
Hello Susan,
We tried this too, did not help. Anything that we are missing still?
UPDATE:
The root cause had been identified. One of the hotfix was not applied properly. We had to unzip the DL file and apply individual hotfixes through import of JARs and a system restart.
It might help to see the details of issue on SR-B44936 if anyone encounter same issue.
LOG for quick reference:
ERROR dev-bpm.genworth.net|10.10.134.252 430014735 - Section 'FormErrorMarker' execution error on page 'pyDisplayHarness' of class 'Data-Portal-DesignerStudio'.
java.lang.NoSuchFieldError: mPageProperties
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getMessageCountAll(ClipboardPageImpl.java:4564)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getMessageCountAll(ClipboardPageImpl.java:4610)
Note: If tracer is turned on, all these details are showing up as expected.