While running the upgrade.sh script, we are seeing the error
"[pega:getupgradefromversion] Failed to find current installed version of PRPC".
We are using the 116826_Pega8.42.zip file to perform this upgrade. The database has a running version of 8.4.0 - the application was shutdown prior to running the upgrade script. The setupDatabase.properties file is updated with all the necessary Database information. The connectivity to the database is not an issue. Could you please help us to resolve this?
***Edited by Moderator: Pooja to add support and moderator tags***
Thanks for the responses.
Our application is built on PEGA Customer Service 8.4 and is running on Red-hat Openshift 3.11. We are still seeing the same error even after the below update. Hence raised INC-147466.
UPDATE pega_rules.PR_DATA_ADMIN_PRODUCT SET pysetting='08-04-00'
WHERE PXOBJCLASS = 'Data-Admin-Product'
AND PXPRODUCTNAME='PegaRULES Process Commander'
NOT LIKE '%CUSTOMER%';
Steps - The application is shutdown first. The 8.4.2 files are downloaded to a different server (not the application server), extracted, and upgrade.sh script is run in this server.
We are running just "upgrade.sh" (please check the attached log file in my previous response). Also, I can see that the Oracle User mentioned in setupDatabase.properties has the required permissions because the upgrade runs fine when I use a DB which *does not* have the PEGA Customer Service 8.4.0 installed. The user permissions are similar across both the databases.
Thanks for the responses,
I see that you have created INC-147466, so has the issue resolved?
you have tried few approach, so may you also try by setting the pysetting='8-4-0' and check if it works.
just 8-4-0 not 08-04-00..
Have you also tried generated the DDL separately by running ./generateddl.sh --action upgrade , if yes then may you please let us know that whether you get the same error or does it work fine.
Have you downloaded 116826_Pega8.42.zip and extracted and then transferred to the server where you are running the upgrade, if yes then you may try placing/transfering the media116826_Pega8.42.zip to the server where you are running upgrade and unzip the media and then try to run the upgrade.
Usually in Pega Platform Upgrade Guides , there is a section "General user permissions" under Preparing your Database , was this over looked or was there any specific permissions that was needed in addition to what is already mentioned ?