Question3Replies163Views×Close popoverAnand Pandey (AnandP) Swedbank AB Pega Platform Engineer Swedbank AB SE View Profile AnandP Member since 2013 142 posts Swedbank AB Posted: September 22, 2017Last activity: September 27, 2017Posted: 22 Sep 2017 11:48 EDTLast activity: 27 Sep 2017 6:37 EDT Closed Solved Urgency Of the Case Remains SameHi,I was using Pega 7.3 personal edition and noticed that case urgency remains same even after reaching goal/deadline. After reaching goal/deadline, case urgency is still 10. Please refer to the attached screenshot for SLA configuration. Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 3 years agoPosted: 22 Sep 2017 13:40 EDT×Close popoverCarissa Wenhardt (CarissaW_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View ProfileCarissaW_GCS PEGA replied to AnandPCan you trace the ServiceLevelEvents agent and check the data? Posted: 3 years agoPosted: 27 Sep 2017 6:24 EDT×Close popoverAnand Pandey (AnandP) Swedbank AB Pega Platform Engineer Swedbank AB SE View ProfileAnandP Swedbank AB replied to CarissaW_GCSSLA agent was running but I did not try to trace it because ideally default behavior of SLA should increase the urgency. I will trace the same and get back to you. Posted: 3 years agoPosted: 27 Sep 2017 6:37 EDT×Close popoverAnand Pandey (AnandP) Swedbank AB Pega Platform Engineer Swedbank AB SE View ProfileAnandP Swedbank AB replied to CarissaW_GCSIt's working fine now. Could be a temporary issue earlier or may be the time when SLA picked the Work object to change the urgency, the same was locked by another requestor.