Question

3
Replies
163
Views
Close popover
Anand Pandey (AnandP)
Swedbank AB
Pega Platform Engineer
Swedbank AB
SE
AnandP Member since 2013 142 posts
Swedbank AB
Posted: September 22, 2017
Last activity: September 27, 2017
Closed
Solved

Urgency Of the Case Remains Same

Hi,

I was using Pega 7.3 personal edition and noticed that case urgency remains same even after reaching goal/deadline. After reaching goal/deadline, case urgency is still 10. Please refer to the attached screenshot for SLA configuration.

Case Management
Moderation Team has archived post