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AnandP Member since 2013 136 posts
Swedbank AB
Posted: 3 years ago
Last activity: 3 years ago
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Urgency Of the Case Remains Same

Hi,

I was using Pega 7.3 personal edition and noticed that case urgency remains same even after reaching goal/deadline. After reaching goal/deadline, case urgency is still 10. Please refer to the attached screenshot for SLA configuration.

Case Management
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